Seminars 7. August 2012 at 11:27

Reach your goal faster with a calm attitude

A support case is like a grab bag: The degree of difficulty of the problem lies between “simply overlook” and “highest difficulty”, the attitude of the caller varies between “calm” and “upset”. How do I react professionally and helpful in all situations? elusoft GmbH got tips from Lena Sarikaya, communication trainer at avio GmbH, in a telephone seminar

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